Company Portrait

Innovative, successful and customer-centric

CreaLog has been delivering innovative and reliable telecommunications solutions for more than 25 years and is a multiple prize winner as a result. Our team offers our customers a very special service in more than 30 countries: they take personal responsibility for our customers from the initial kick-off to the solution go-live - and beyond. This allows us to offer our customers the best possible service.

Company policy

Customer and market-oriented quality
We orientate our products and services uncompromisingly to the wishes of our customers and the requirements of the market.
Our customers should be convinced of our services!

Quality and environmentally conscious employees
We are all responsible for the quality of our work. We achieve our common goals as a motivated and committed team. Our quality and environmental management systems in accordance with the ISO 9001 and 14001 standards support us in this.
Quality and environmental protection begins with each of us!

Economic success through quality
Every flawlessly executed job avoids costs and increases our competitiveness.
Quality and conservation of resources determine our corporate success!

Continuous improvement process
We want continuous improvement of all technical and operational processes, both in terms of quality and in terms of the company's environmental performance. There is nothing that cannot be improved!

Preventive quality assurance - avoiding environmental pollution
We concentrate on the systematic avoidance of possible errors. Our planning and activities are designed to avoid environmental pollution.
Error avoidance instead of error elimination!

Our suppliers are partners
Our suppliers know and fulfil our quality and environmental requirements.
We work together with our suppliers on a long-term basis and in partnership!

Data protection
The protection of personal data is an important concern for us. As part of our social responsibility, we undertake to comply with the Basic Data Protection Regulation (DSGVO). Data protection has the highest priority!

Environmentally conscious action
We are committed to compliance with all relevant environmental laws and regulations. Our management system includes the implementation of legal regulations for environmental protection. For this purpose, environmental aspects of all activities are determined, traceable goals are implemented within the framework of improvement projects and the results are announced internally.

Occupational safety
The safety of our employees in particular is the focus of our activities. For this reason, our management system with its regulations is based on the valid regulations and guidelines for occupational safety.

Compliance
We ensure compliance with all legal obligations, regulations and guidelines and promote a cooperation based on fairness and trust.

The aim of our corporate policy can be summarised as follows:
"Success through joint quality, environmental and safety awareness"

 

We are members of

DIN EN ISO 9001:2015 and 14001:2015 certified

The quality management system operated by CreaLog, has been certified according to ISO 9001:2015 (Reg. No. 1210017937 TMS) for Sales, Development and Operation of Telecommunication and Voice Automatization Solutions.

An Environmental Management System according to ISO 14001:2015 is included.

Please download our ISO Certificate for reference.

Specifications

CreaLog Telecom Platform

  • Layered architecture
  • Distributed or central deployment
  • 100,000+ concurrent contacts
  • 5,000+ contacts per second
  • Designed for 99.999% availability
  • Geo-redundant architecture
  • All components n+1 or cluster redundant
  • Autonomous signaling / MRFP servers
  • Hot swappable components
  • Virtualization, VMware, KVM/OpenStack

Media Server Voice and Video (IVR)

  • Up to 1,000 voice channels per server
  • Up to 500 fax channels per server
  • Up to 580 channels conferencing per server
  • Speech recognition in 50+ languages and dialects
  • Text-to-speech for 40+ languages and dialects
  • Voice biometrics speaker authentication
  • Voice recording with speech analytics
  • Conferencing for voice and video
  • VXML 2.1, MRCP v1/v2, MSML
  • SIP/SIP-I/SIP-T/SIP TLS(AES), RTP/SRTP 
  • ISUP/BICC/ISDN/CAS, E1/T1, STM-1
  • G.711, G.726, G.729a/b, G.722
  • AMR-WB, AMR-NB, EVS
  • H.264, H.263, VP8, MPEG-4, 3G-324M
  • Fax T.30, T.38
  • WebRTC/OPUS

Media Server SMS/MMS/USSD

  • Up to 500 contacts per second per server
  • Regular expression based analysis
  • Protocols: MAP, SIGTRAN, SMPP, UCP, SMTP
  • Media Server web/chat/email
  • Protocols: SMTP

Signaling Server

  • Up to 300 conversations per second per server
  • Up to 2000 parallel conversations per server
  • IN suite with SCP and assisting IP
  • SIP application server
  • Service Broker
  • SIP, INAP/CAP/MAP, MSML

Operations, Administration, Maintenance (OAM)

  • Multi-tenant and multi-lingual web user interface
  • Configuration, reporting, service creation and provisioning
  • User interface for HTML, XML and HTML5 for iOS and Android
  • Suitable for operators, resellers/MVNOs, end customers
  • Rights management with users, groups, profiles and rights
  • Consolidated real-time / historical monitoring and reporting
  • Mass provisioning interfaces (CDR, offline transcription, CRM)
  • Diameter, charging CDRs, online/offline charging
  • SNMP v2

Platform Servers

  • Standard Oracle database server or PostgreSQL
  • Real-time Server for synchronization and counting
  • Distribution Server for automated software distribution
  • Logging Server for transaction logging and charging
  • Reporting Manager for report generation
  • Alarm Manager

Service Creation Environment

  • Consistent workflow creation for signaling, voice, SMS, USSD, web/chat, VXML
  • Graphical user interface with drag & drop
  • Integrated script engine with 300+ commands
  • Integration of databases and web services (XML/SOAP parser)

Contact

General requests
+49 89 324 656-0
Service Hotline (24/7)
+49 89 324 656-10

Newsletter

Click here to subscribe to our quarterly newsletter!

How to reach us

Address

CreaLog
Frankfurter Ring 211
80807 Munich
Germany

How to reach us

Please use our Google Maps Entry and park comfortably behind our building on the signposted CreaLog customer parking lots.