Network IVR

Network IVR Services

A Network IVR in conjunction with a MRF enables CSP and network operators to play prompts like out of coverage information, tariff information, perform a top-up process for pre-paid tariff plans and many other standard tasks autonomously.


CreaLog SIP Application Server

The CreaLog SIP Application Server (SIP AS) is built on the proven CreaLog Platform 7 which has routed billions of calls since its first deployment more than 25 years ago, and perfectly fits into your IMS-System.

Unmatched Control

It gives you unmatched control over your calls using standards like RFC 4240 and RFC 5552 to intelligently screen, route, transfer, and initiate SIP calls. In addition, the SIP AS can be combined with traditional SS7 IN Servers for INAP and CAMEL.

Interworking with MRF

The SIP AS can interwork with the CreaLog SIP Media Resource Function (SIP MRF) or third-party MRFs. It is built on a proven Host-based Media Processing (HMP) engine, which supports all relevant codecs like G.711, HD Voice (G.722), AMR-WB and AMR-NB. The CreaLog SIP Media Server has played, recorded, conferenced and signaled trillions of VoIP packets and gives you complete control over those packets with its VoiceXML IVR and speech application engine.

State-of-the-art speech recognition (NLU) and text-to-speech

The SIP Media Server can be enhanced with state-of-the-art speech recognition and text-to-speech (speech synthesis) by supporting the MRCP standard. All you need to add is your own media application - or deploy pre-built or custom applications provided by CreaLog.

The CreaLog SIP Appliance delivers VoiceXML IVR, Speech Recognition, TTS (speech synthesis), call conferencing, Call Recording and an optional built-in TDM-to-SIP VoIP gateway. It integrates rapidly with both new and existing TDM, NGN, and IMS deployments.

The CreaLog SIP AS and MRF servers fully support virtualization but can as well be deployed in a rack-mount server.

For more information download the CreaLog Telco Catalog

Requirements

  • IVR with NLU speech recognition, speech synthesis, and voice biometrics
  • Graphical Service Creation Environment (SCE)
  • Web based service creation, configuration, and monitoring
  • Multi-tenant provisioning
  • Integration in IN services and contact centers

Solution

  • Carrier grade IVR with many standard modules
  • Sophisticated voice technologies
  • Powerful service creation and administration
  • Project and consulting support for technical implementation and voice user interface design
  • Multi-tenancy and easy operationability

Benefits

  • Proven solution using state-of-the-art technology
  • Integration into service number portfolio and cloud contact center
  • Easy integration into any TDM, NGN, or IMS network
  • Optional integration into local PBX/contact center with CSTA or proprietary
  • Session border controller and gateway between network topologies
  • Customizable standard modules

Count on our 25 Years of Experience

With more than 400 customers from all industries we have a proven record of success. Please check our reference overview or directly download our A1 Telekom Austria, PAYBACK or ITDZ Berlin case studies.

Contact

General requests
+49 89 324 656-0
Service Hotline (24/7)
+49 89 324 656-10

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How to reach us

Address

CreaLog
Frankfurter Ring 211
80807 Munich
Germany

How to reach us

Please use our Google Maps Entry and park comfortably behind our building on the signposted CreaLog customer parking lots.