Many enterprises are looking for a network based solution for their One Number Customer Care, which is simple but efficient and easy to administer. Because they communicate only a single telephone number for all customer requests, be it sales, delivery, RMA, after-sales, or service, they need a sophisticated Call Steering solution with flexible routing, overflow rules and message upload.
CreaLog leverages its experience from more than hundred projects for the Call Center Industry, to enable customer centric solutions that deliver happy customers and customer care agents alike.
Delivering a great customer experience has become a necessity as Telcos seek to win customers through outstanding service and to build brand loyalty. So it’s no wonder more and more of our customers are investing in cutting edge technologies that offer optimized service and reduce consumer effort.
One of the most effective ways to achieve both of these goals is to deploy Natural Language Understanding (NLU) call steering in your customer care IVR. Call steering using speech recognition makes life easy for consumers by simply asking them “How may we help you today?” Consumers love to describe their problem in their own words, without pushing buttons or having to match their question with long lists of predetermined options.
Connecting callers quickly to the service they need, results in improved satisfaction, leads to fewer falsely routed or abandoned calls and greater automation.
Thus CreaLog’s One Number Portal provides a natural advantage for creating, deploying, and optimizing your call steering needs. Independently set-up and manage world-class natural language call steering dialogs, routing, and overflow rules.
Automate as much and as comfortable as possible, but don’t forget the personal touch, is our credo.
Provide a caller experience that your customers demand, starting at the contact centers’ first touch point.
Telephone service generally is the primary point of contact with a customer. The faster the connection to a competent person, the more customer acceptance you will get. In addition to this aspect, the "agent" cost factor also plays an important part. Speech recognition enabled IVRs can create a win-win situation with speed and cost savings if used in pre-qualification and self-services.
The state-of-the-art recognition software and the syntax developed by CreaLog facilitate not only the recognition of individual words but also the description of entire sentence contexts. This makes it quick and clear to describe complex input options so that effective dialogs in natural language (NLU) can be implemented.
A large number of highly varied self-service options have already been implemented by CreaLog in many industries. Please download our Voice User Interface Design Data Sheet for details or check our Testimonials.
With barge-in (also called talk-in, talkover or cut-through), utterances by the caller interruptiong prompts can also be recognized. This accelerates dialogs and navigation is faster and freer.
The CreaLog team helps you to optimize the use of individual speech recognition solutions with Professional Services for process and dialog analysis, vocabulary and syntax design as well as ongoing acceptance and success analyses.
Download the Speech Processing Data Sheet for more Information.
Provision of voice portals, reading out email, web sites, news, traffic reports or other regularly updated information, implementing intelligent personal assistants, facilitating voice output of UMS (unified messaging) – all this is possible with speech synthesis.
Speech Synthesis, also called Text-to-Speech (TTS), is usually used where large volumes of information need to be read aloud or information is frequently updated. It can be used to convert any written text into speech.
Precise knowledge of a language makes it possible to achieve perfect pronunciation; years of development work by various manufacturers make speech synthesis comprehensible and sound as natural as possible today.
The existing text is broken down by the system, using various algorithms, into ever smaller units (sentence, word, syllable etc.) until the lowest level of segmentation is reached. Then the pronunciation of the words is established and the linguistic structure is analyzed.
This analysis is then used to determine the melody and rhythm of speech and pauses. The synthesized speech is then played back using diphones previously recorded by a "real" speaker and using specific dictionaries of exceptions. Verbal communication with machines via voice input and output will soon be the norm.
The use of automated systems with speech synthesis makes it much easier to access timetables, flight departure and arrival times or event dates. CreaLog offers you state-of-the-art technology from a variety of manufacturers, tailored to your specific needs.
Corporate Voice makes your speech synthesis sound perfectly natural and, in future, exactly in your company's "voice".
Your individual speech synthesis is created from the voice of your company, i.e. the voice in your advertising or your voice on the phone.
This individual speech synthesis can then be integrated seamlessly with existing voice recordings and used in a variety of applications in your company.
They vary according to physical features like size and form of the larynx and the length and frequency of the vocal chord.
Apart from that, acquired features like dialect, accent, speech disorders or language habits play an important role. This uniqueness is used by SpeakerVerification to carry out a secure and comfortable verification, be it alone or in combination with passwords, passphrases or a PIN.
Voice Print, Speaker authentication, speaker legitimation, speaker verification, voice as a password, voice biometrics, sound biometrics, speaker biometrics, speaker identification