Case Studies

A1 Telekom Austria

Dir. Elke Schaffer
Director Customer Service & Sales

“We want to strengthen our role as an innovative organization. This implies offering our customers modern-day telephone dialog capabilities using state-of-the-art speech recognition. Since the beginning of May, callers can forget about key pressing routines and ask the voice-enabled computer questions in free text. The positive reactions — not only from smartphone users — show we have made the right decision.

Voice Portal / Mobile Call Recording / Directory Inquiry / Corporate Customer IVR Solutions

A broad variety of award winning solutions was implemented by CreaLog for A1.

  • The voice portal: a doorway to the service center with state-of-the-art speech recognition technology
  • Mobile Call Recording: more safety for mobile bank transactions - even available on-premise

Click here for the official A1 product page.

  • Directory inquiry services
  • A1 develops intelligent IVR solutions helping corporate customers
    This includes e.g. intelligent network (IN) routing, date dependent routing and alerting services for technical field forces.

Please click here to download the full Case Study for more details.



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